Frequently Asked Questions
Everything you need to know about your SABON experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for beauty products?
We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are SABON products tested on animals?
No, SABON is committed to cruelty-free beauty. We do not test our products or ingredients on animals at any stage of the production process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products safe for sensitive skin?
Most of our products are formulated with natural ingredients and are gentle on the skin. However, we recommend checking the full ingredient list on the product page or performing a patch test before full use.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of placing your order by contacting our customer service team.